Questions to Ask a Salesforce Integration Solution Provider

appexchangeRecently I wrote about a whitepaper called, “What to Look for in a Cloud Integration Solution.” It outlined 6 key factors as essential when evaluating software-as-a-service integration. If you’re a Salesforce customer digging through the very crowded AppExchange Integration and Data Management category, other than looking for volume and recency of 5-star customer reviews, here are some questions to ask a potential solution provider in these areas:

True Multitenant vs. Hosted Offering

  • How quickly can you do a proof of concept?
  • What is involved in implementation?
  • How do you deliver upgrades?

Ease of Use

  • How are your new customers brought onboard?
  • How much training is required?
  • Is there a community site to learn from others?

Try and Buy / Rapid Deployment

  • Do you have a self-service trial on our own data (not demo data)?
  • How long does it take to get up and running on our data?
  • How quickly can we access additional capacity?

IT or LOB Usability

  • How easy is it to create, manage and monitor data integration tasks?
  • How will the service align with the data integration technologies we already have in house?


  • Will we need to acquire additional hardware and software to meet expanding demand?
  • How easy is it to broaden our use of the service as our requirements grow?

Vendor Viability

  • Who are your investors and when was your last round of funding?
  • How many customers do you have?
  • Is your company profitable?

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