Questions to Ask a Salesforce Integration Solution Provider

appexchangeRecently I wrote about a whitepaper called, “What to Look for in a Cloud Integration Solution.” It outlined 6 key factors as essential when evaluating software-as-a-service integration. If you’re a Salesforce customer digging through the very crowded AppExchange Integration and Data Management category, other than looking for volume and recency of 5-star customer reviews, here are some questions to ask a potential solution provider in these areas:

True Multitenant vs. Hosted Offering

  • How quickly can you do a proof of concept?
  • What is involved in implementation?
  • How do you deliver upgrades?

Ease of Use

  • How are your new customers brought onboard?
  • How much training is required?
  • Is there a community site to learn from others?

Try and Buy / Rapid Deployment

  • Do you have a self-service trial on our own data (not demo data)?
  • How long does it take to get up and running on our data?
  • How quickly can we access additional capacity?

IT or LOB Usability

  • How easy is it to create, manage and monitor data integration tasks?
  • How will the service align with the data integration technologies we already have in house?

Scalability

  • Will we need to acquire additional hardware and software to meet expanding demand?
  • How easy is it to broaden our use of the service as our requirements grow?

Vendor Viability

  • Who are your investors and when was your last round of funding?
  • How many customers do you have?
  • Is your company profitable?
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 7,149 other followers

Follow Me on Twitter


Sheffield View

Trying to keep up with Big Data Vendor Landscape

A Passion for Research

Focusing on CRM, cloud computing, ERP and enterprise software

SnapLogic Blog

Accelerate Your Integration. Accelerate Your Business.

Learning by Shipping

products, development, management...

Laurie McCabe's Blog

Perspectives on the SMB Technology Market

SaaStr

Getting From $0 to $100m ARR Faster. With Less Stress. And More Success.

Andreessen Horowitz

Software Is Eating the World

%d bloggers like this: