cloud computing , CRM , data quality , Informatica , Oracle , Salesforce.com
Tags: Andrew Mason, Clara Shih, Cognos, CRM, Customer relationship management, destinationCRM, IBM, Informatica, Innoveer, Jeff Weiner, Larry Ellison, marketing, Marketo, Sales force management system, salesforce CRM, Salesforce.com, SugarCRM, Xactly
Interested in the evolving CRM market? Planning on attending Dreamforce this month?
If you answered yes to either question, you’re going to want to take the time to read the 10th Annual CRM Market Leader award summary over on destinationCRM.
Here’s a summary of this year’s winners by category:
- Enterprise CRM Suite: Salesforce.com
- Midmarket CRM Suite: Salesforce.com
- Small Business CRM Suite: Salesforce.com
- Sales Force Automation: Salesforce.com
- Incentive Management: Xactly
- Marketing Solutions: Marketo
- Business Intelligence: IBM (Cognos)
- Data Quality: Informatica
- Open Source CRM: Sugar CRM
- Consultancies: Innoveer
The magazine also announced their CRM Influential Leaders. They are:
- Marc Benioff, Salesforce.com chairman and CEO – A Ubiquitous Presence
- Larry Ellison, Oracle CEO – The Deal Maker
- Esteban Kolsky, Thinkjar Founder and Principal – An Analyst’s Analyst
- Andrew Mason, Groupon Founder and CEO – A Group Leader
- Clara Shih, Hearsay Social Founder and CEO – The Social Butterfly
- Jeff Weiner, LinkedIn President and CEO – A Public Statement
Congratulations to this year’s winners! They are both impressive lists. See you at Dreamforce!
business intelligence , cloud computing , data integration , Data Integration in the Cloud , PaaS , SaaS , SaaS Business Intelligence
Tags: business intelligence, cloud BI, cloud business intelligence, cloud computing, data warehousing, Databases, IBM, Informatica, MicroStrategy, Microstrategy Cloud, ParAccel, SaaS BI
MicroStrategy entered the cloud BI market today by announcing the general availability of MicroStrategy Cloud. From the press release:
“Compared to traditional on-premises BI approaches, MicroStrategy Cloud is quicker to deploy (within 48 hours) and more flexible, delivers world-class performance, and offers significant financial advantages. MicroStrategy Cloud is powerful and flexible enough to support the full range of cloud use cases, from fast, flexible tactical BI solutions, to the largest implementations where performance and scalability are imperative.”
The announcement goes on to highlight the following benefits:
- World-Class Performance
- Integrated Database and Data Integration
- Accelerated Time to Market
- Comprehensive Security
- Elite Platform Partners
Of note on the partner front:
- “IBM Netezza will provide its complete family of analytical appliances.”
- “MicroStrategy Cloud customers will be able to choose from a multitenant Cloud-based Data Integration solution, or run their own dedicated Informatica environment in the MicroStrategy Cloud.”
- “ParAccel will bring its analytic platform to MicroStrategy Cloud customers, delivering extreme scalability to thousands of nodes and tens of thousands of users in a flexible, solution that is optimized for virtualized and cloud-based environments.”
Is Cloud BI 2.0 now upon us? Be sure to read the entire MicroStrategy Cloud
press release for more details.
Strangely, my 2 year old slept in this morning so I fired up Twitter and immediately clicked through to these two posts – both equally funny and scary to think about at the same time.
- Enterprise Irregulars: Variations on Hype Quadrants.. no Magic Hype… no, Hype Cycle.. or is it Magic Quadrant?
- BusinessCloud9: Hollywood Plans Salesforce.com The Movie
Ok, my son is now up but I don’t think either of these need much commentary. Good stuff!
Enjoy your weekend.
Thanks to the folks at Tableau for publishing the latest Gartner BI Magic Quadrant. I’ve been out of the pure BI market for a couple of years and I have to say I’m a little surprised by the results.
- Microsoft on top. Really? Last I heard they blew up the core BI team and this was primarily an Excel + Sharepoint play. Guess that’s working well for them. Do they break out BI Platform revenue? Are they displacing SAP/Business Objects and Cognos/IBM in the enterprise?
- Oracle #2. This is less surprising given the Siebel and Hyperion technology they provide, but I didn’t realize their story had come together to this extent. Is there a separate BI sales organization these days or is this also mainly sold an add-on?
- IBM (Cognos) way out on vision (but seems to be overshadowed by the vendors above them). Congrats to them on their latest release. It appears to have had an impact.
- Information Builders name should have been in the top left. The optics of the current location certainly play in their favor for the casual observer.
- QlikTech and Tableau not further ahead on vision. This is what I don’t get about this (and most other) quads. From all accounts QlikTech and Tableau are disrupting the market and growing at a phenomenal rate (albeit from a smaller base). Why aren’t the newer vendors who are innovating and disrupting given more credit on vision? Their execution is clearly impressive.
- SAP (Business Objects) is in such a weak position. What am I missing here? Who’s running analyst relations over there? This can’t have gone over well with my friends in BI marketing at SAP. In this just the on-going sea-saw with Cognos, was it the Cognos 10 release that helped them get so far ahead? How will SAP counter?
- Pentaho didn’t make the cut. I’m not sure if this is so bad given the bottom left position of fellow open-source BI vendor JasperSoft.
- Corda, arcPlan and Accuate are still in business. These guys have been around for a long time. What direction are they moving? Congrats to LogiXML for making the cut this year. I haven’t heard of Board International (name needs work), Targit, Salient,or Bitam, but congratulations to them as well.
- No SaaS BI…yet? Okay, just throwing that in. I realize there’s a revenue threshold here, but I do wonder how vendors in the cloud BI market are doing at this point.
Full disclosure: I realize the above “analysis” (ok, questions and commentary) is exactly what Gartner doesn’t like, but in my experience it’s exactly how both vendors and customers review these quadrants.
Any insight appreciated. Here’s the quad:
cloud computing , CRM , data integration , Informatica , PaaS , SaaS , Salesforce integration
Tags: Boomi, cloud computing, Cloud integration, CRM, CRM integration, Customer relationship management, Dell, IBM, Informatica, InsideView, Paul Greenberg
Last year, when it comes to cloud integration, Informatica made the following prediction:
“Cloud Data Integration will eclipse both security and availability to be the defining capability that drives Cloud Computing success.”
Well, after a busy year which saw IBM acquire CastIron and Dell acquire Boomi, clearly we weren’t alone in our thinking. I’ll post some 2011 predictions shortly (kind of busy with a little event called Dreamforce at the moment, amongst other things), but I wanted to point you to a great post from Mr. CRM, Paul Greenberg: Looking Back at 2010 – In 2010. When it comes to cloud / CRM integration, he makes the following points:
“Companies are looking to integrate to provide best of breed solutions since most companies – technology companies that is – are realizing that they can’t do it alone.”
“But the social vendors like Lithium, Radian6 etc. are all realizing that they need to integrate with traditional CRM systems and InsideView continued its relentless drive to integrate with everything including the basil plants that are growing inside varying foodies homes – and they’ve been a happy success accordingly with integrations to most of the CRM standards out there.”
Be sure to check out the full post here.
cloud computing , Data Integration in the Cloud , IaaS , PaaS , SaaS , Salesforce integration
Tags: America's Cup, Cloud integration, Cloudblog, Company, IBM, Marc Benioff, Parker Harris, Peter Coffee, Salesforce Chatter, Salesforce.com, steve gillmor, techcrunch
Somehow I missed that salesforce.com introduced a corporate blog: The Cloud Blog. The tagline is, “An Industry View with an Attitude” and it it looks like Peter Coffee and Steve Gillmor won’t be the only bloggers. Don’t get me wrong, Peter is great (and prolific) and Steve is a TechCrunch legend, but I have never seen a blog post from Parker Harris or John Taschek. I’ve seen many articles written by Marc Benioff, but not an unfiltered blog post. This should definitely be one to follow!
Speaking of Peter Coffee, he pulled no punches in this post: “Appliance” is Abdication. I wrote about the topic a few months ago and thought “appliance reliance” was good – this is better! Some highlights from the post include:
- “Putting cloudish code in local hardware will not give you a real cloud, any more than sailing a boat in your bathtub will prepare you to compete in the America’s Cup.”
From a cloud integration perspective, this seems like a shot at shot at IBM to me. I’m just saying.
- “Market forces will require, and economies of scale will enable, the true cloud providers to maintain a pace of improvement that local resources will not be able to sustain.”
Meanwhile, the multitenancy debate rages on over on the Enterprise Irregulars site thanks to an initial post from Josh Greenbaum. I’m with Phil W. Here are my thoughts on the importance of multitenancy.
- “The same companies that promote their appliances today are the ones that tried to marginalize the entire cloud model only two or three years ago. Their goal is to minimize their own pain, not to maximize their customers’ success.”
Strong words from a great writer! Clearly the bar is set high for the other salesforce.com Cloudblog bloggers. I’m looking forward to what they have to say on this and other topics. Stay tuned…
cloud computing , CRM , data integration , data quality , Informatica , PaaS , SaaS , Salesforce integration , Salesforce.com
Tags: Cast Iron, cloud appliance, IBM, integration appliance, Linthicum, SaaS Integration, Salesforce integration
A few months ago I wrote about a phenomenon known as “Appliance Reliance” in the cloud integration market. The post summarized the signs that you might be relying on an on-premises hardware-based integration solution if you’re a salesforce.com customer. Well this topic received a great deal of attention last week as IBM announced their intention to acquire Cast Iron Systems, an appliance-based integration vendor. I thought these two posts summarized the shift away from appliances and towards true cloud-based, multitenant integration solutions well:
Contradictions in the IBM Cloud
“…an appliance is pretty much a contradiction of terms when it comes to cloud computing. After all, if the whole point of cloud computing is to move more IT processes into the cloud, than why deploy an appliance to achieve that when the integration points should be in the cloud?”
Cloud SaaS Kill the Appliance?
“Appliances represent a first generation solution toward simplifying the SaaS integration problem, but they have been leapfrogged by true SaaS Integration offerings like the Informatica Cloud or Boomi Atomsphere.”
So if you’re just learning about the possibility of a data integration solution being delivered an “on demand” cloud service, here’s a summary of what to look for in a cloud integration solution:
- True multitenant versus hosted offering
- Ease of use
- Try and buy / rapid deployment
- IT or LOB usability
- Vendor viability
It remains unclear at this time if IBM agrees with this list. I guess time will tell…