Salesforce CRM 2011 Predictions

Image representing Salesforce Chatter as depic...

Image via CrunchBase

Better late than never, Alex Dayon from Salesforce.com weighs in with his 2011 CRM predictions. He predicts 3 major trends emerging this year:

  1. Increased importance of social networking
  2. Enterprise collaboration (as highlighted in this preview for the upcoming Salesforce Chatter Super Bowl ad)
  3. Broader business intelligence dashboards and decision making

Today is the last day of the fiscal year for my friends at Salesforce. I suspect many of them are now busy at work on their FY2012 V2MOM.

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2 Responses to “Salesforce CRM 2011 Predictions”


  1. 1 John 2011/02/12 at 7:25 am

    Social media and networking is huge for businesses right now and it is a wise guess to say that this will only increase exponentially over time. Business leaders should definitely take not of this, the ones that don’t will only get left behind in the online gold rush 2011/2012/2013

  2. 2 Salesforce Developer 2011/03/02 at 7:17 am

    These predictions are pretty general and fairly obvious. Don’t get me wrong I appreciate it when someone goes out on a limb to say something bold that is then preserved on the internet and could later be proven very wrong. That takes guts. My only thought here is that these predictions are pretty safe bets. The reason I say that is because they would have been accurate predictions for 2010 as well. You could also safely say they would hold true for 2012.


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