I like what Eli Kohn, operations manager at BDB Payroll Service, has to say about the importance of cloud integration in this case study:
“From my perspective, you can’t derive maximum value from salesforce.com unless you also have Informatica Cloud. The combination of the two solutions has helped us up-level our customer service performance from a level two to a resounding level 10. Having salesforce.com without integration is like having a beautiful house on an island, but no way to get there. By leveraging Informatica Cloud to put our customer data under a single umbrella, we’re saving significant headcount, enabling our departments to better collaborate and accelerating our timeframe of getting things done in an effective and professional manner.”
You can read the full story here.