Cloud Integration Customer Success

Ever wonder what the benefits are of having the right strategy for cloud integration?

Here is a summary of two Salesforce.com customers who integrate CRM and on-premise applications, databases and files. The first is a mid-sized company that enabled nontechnical business users to perform self-service cloud-based data integration. Benefits include:

  • Enhanced the accuracy and timeliness of enterprise data for better business decisions
  • Helped the company compete more successfully in a challenging building supplies market
  • Introduced 360-degree, near real-time, dashboard view of business operations
  • Improved customer service via launch of innovative customer portal and other initiatives
  • Reduced the cost and risk associated with managing technology
  • Increased cost control though improved agent and customer credit checking and management
  • Increased the reliability and availability of critical operational data

Download the case study here.

The second is a Global 2000 enterprise that introduced a fast, low-risk route to data replication as service for analytical reporting purposes. Benefits include:

  • Reduced the time required to prepare certain reports from days to minutes
  • Allowed the organization to make faster, more accurate decisions, based on a single version ofthe truth
  • Ensured delivery of timely, relevant, and trustworthy information throughout the organization
  • Saved money using low-cost subscription-based pricing
  • Enabled more robust reporting and analysis on Salesforce.com data
  • Leveraged existing skills in on-premise reporting tools to build better, faster reports

Download the case study here.

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