Paul Greenberg published a great review of Oracle OpenWorld today (sessions = good; keynotes = really bad). He includes some of the main Ellison vs. Benioff sideshow highlights and provides some good details on Oracle’s CRM roadmap. CRM Market Analyst Lauren Carlson takes it step further with a summary of each vendor’s capabilities in her post: Oracle OpenWorld CRM Smackdown. She also includes an interesting survey, which is still open for input. She poses the questions:
1) Who do you view as the leader in CRM?
- It’s a tie.
You can take the survey here. The results will be interesting.