Security and integration concerns top the list (again) of software as service fear, uncertainty and doubt, according to a recent Forrester survey:
This CIO.com article provides a good overview of the research report, with lots of quotes from analyst Liz Herbert. Here’s a good one:
“Some tools make it possible for non-IT roles to manage ongoing integration points (within reason), which appeals to business populations that are attracted to SaaS to gain independence from IT. However, sourcing and IT professionals should typically get involved to make sure that the integrations are cost-effective and avoid duplicating integration work being done elsewhere in the organization.”
The article also links to a thought-provoking article by Brian Sommer called, “9 Questions every SaaS vendor needs to be able to answer.” It’s a great summary of what’s on the minds of large enterprise CIOs when it comes to SaaS.